Barnes and Noble has great customer service.  A few days ago, my beloved man gave me some old gift cards he had from Barnes and Noble. After a lot of shopping, I picked up three books (two Stitch n Bitch books and a drawing book), one DVD (AM ad PM Yoga), and a small artist’s model. The books and DVD got here quickly, but the artist’s model was missing, Instead, they had sent me a DVD basketball trivia game. As soon as I opened the box, I called them, and the woman was so nice to talk to. She was polite, cheerful, apologized for the error, and got my model sent out to me that second. She also sent me a pre-paid shopping label to return the other item. She was very nice to deal with, and I really appreciated being made to feel important to their company.